Terms of Service

These Terms set out the agreement between you (the "Client") and Shopfront Studio ("we", "us", "our") for the fixed-price website packages and related services described on shopfrontstudio.com.au. By engaging us in writing (including by email) or paying a deposit invoice, you agree to these Terms.

1. Scope of services

Each engagement covers the deliverables listed in the package you select on our website (or the written quote we send you), which may include:

• Design and build of a small business website with the agreed number of pages.
• Local SEO setup, including page titles, meta descriptions, schema markup, sitemap, and Google Search Console submission.
• Google Business Profile setup or optimisation where included in the package.
• Copywriting assistance to the extent described in the package.
• A defined post-launch support window (14 to 90 days depending on the package).

Anything not listed in the package or written quote is out of scope. We are happy to handle additional work, but it will be quoted separately and added to the engagement in writing before we start.

2. Your responsibilities

To keep the project moving, you agree to:

• Provide content (logos, photos, business details, copy points) within the timeframes we agree.
• Give feedback within five business days at each review stage.
• Make sure you have the right to use any material you supply (text, images, logos, videos).
• Provide access to your domain registrar and any existing accounts (Google Business Profile, hosting, analytics) we need to do the work.

If the project is paused for more than 30 days because we are waiting on content or feedback from you, we may invoice the next milestone and resume the project once you are ready.

3. Payment terms

• All prices on our website are in Australian dollars (AUD) and exclude GST unless otherwise stated. GST is added on the invoice where applicable.
• A 50% deposit is due before we start work. The remaining 50% is due on launch (or, for larger projects, split across agreed milestones).
• Invoices are payable within 7 days of issue by bank transfer or card.
• Overdue invoices may incur interest at the Reserve Bank of Australia cash rate plus 2% per annum, calculated daily.
• Deposits are non-refundable once we have started work, because they cover discovery, planning, and reserved studio time.
• There are no ongoing monthly fees unless you separately engage us on a retainer.

4. Timeline and revisions

Most fixed-price websites are delivered within two to four weeks from the date we receive your content. The package you select includes a defined number of revision rounds at each stage (design and build). Additional revisions beyond what is included are billed at our standard hourly rate, agreed in writing before we proceed.

5. Intellectual property

• Final deliverables. Once you have paid the final invoice in full, you own the design, the page content we have written for you, and the code that makes up your website. You can move it, modify it, or take it to another provider — it is yours.
• Your material. You keep all rights in the logos, photos, and content you supply. You grant us a licence to use them for the purpose of building, hosting, and supporting your website.
• Third-party material. Some elements (fonts, plugins, stock photos, open-source libraries) are licensed from third parties and remain subject to their own licence terms. We will let you know which items those are.
• Our methods and tooling. Internal templates, working files, design systems, and processes we use to build your site remain our property.
• Portfolio rights. Unless you ask us not to in writing, we may show your finished website in our portfolio and case studies.

6. Warranties and limitation of liability

We will perform the services with the care and skill expected of a professional web design studio in Australia. To the extent permitted by law:

• We do not guarantee specific search engine rankings, traffic numbers, or business outcomes. SEO depends on factors outside our control, including Google's algorithms and your competitors.
• Our total liability under or in connection with an engagement is limited to the fees you have paid us for that engagement.
• We are not liable for indirect or consequential loss (including lost profits, lost data, or business interruption).

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

7. Cancellation

Either of us can end an engagement in writing if the other materially breaches these Terms and does not fix the breach within 14 days. If you cancel after we have started, you remain liable for work performed up to the cancellation date and any non-refundable third-party costs we have incurred on your behalf (for example, stock photo licences or domain registration).

8. Confidentiality

We will keep your business information confidential and only use it for the purpose of delivering the services. You agree to do the same with anything we share that is not publicly available.

9. Governing law

These Terms are governed by the laws of the State of Victoria, Australia. We both submit to the non-exclusive jurisdiction of the courts of Victoria.

10. Changes to these Terms

We may update these Terms from time to time. The version that applies to your engagement is the one published when we accept your deposit. Material changes will be noted on this page with a new "last updated" date.

Contact

Shopfront Studio
Melbourne, Australia
hello@shopfrontstudio.com.au